Step 1 - Reservations
Book your car well in advance. This will ensure that we are able to provide the car group of your exact choice. We will need the following information:
* The name of the driver
* The car group you prefer
* The date of rental
* Collection and delivery locations
* Your credit card number & expiry date

Driver's licence
Renters must be in possession of a valid driver's licence. The minimum age for rental is 23 years when payment by Avis accepted credit card, Visa or Mastercard with a minimum 3 year old valid drivers license and 21 years when payment is by Diners or Amex card or 25 when payment is by cash with a minimum 5 year old valid drivers license. It is a legal requirement in RSA to be in possession of your original driver's licence at all times whilst driving a vehicle.

Step 2 - Direct Payments
The following deposits/payments will be collected at the time of Rental:
 
One Way Charges Within South Africa

•  One Way Fees -  A one way fee of R 300-00 (excl vat) will apply on any one-way rental when a vehicle is picked up and dropped off at different locations in South Africa with the exception of :
  • Rentals from Johannesburg to Pretoria and vice versa
  • Collection and delivery takes place in the same city
  • On Rentals from Johannesburg to Durban, Cape Town, Mpumalanga a fee of R500 (excl vat) will apply.
  • On Rentals from George to Cape Town a fee of R500 (excl vat) will apply
    
• On Rentals from the following Avis location terminating in Cape Town, a R500 (excl vat) One way fee will apply, as follows:
• Umtata to Cape Town
• Queenstown to Cape Town
• East London to Cape Town
• Grahamstown to Cape Town
• Port Elizabeth to Cape Town
• Plettenberg Bay to Cape Town
• Knysna to Cape Town
• Durban to Richards Bay – R150 (excl vat)

Delivery/Collection charges
R 100.00 (excl. Vat) Within office hours R 200.00 (excl. Vat) Outside office hours on weekends and public holidays. These fees apply to all deliveries and collections in South Africa within a 25km radius of an Avis location. Thereafter on quotation for distances greater than 25km, R 4.00 (excl. Vat)  per km.
While kilometres are always taken from Avis station, we meet our customers personally at airports, railway stations or elsewhere. A nominal collection and delivery fee will be applied in the case of this service being required.

Petrol/Fuel Deposit
This is not included in our rates. Cars are delivered full and the customer is charged for full refill upon termination of rental.
R 500.00 deposit to cover the actual fuel charges or a fuel service option of a paid full tank which is non-refundable.

Rental Contract Fee
We have introduced a R 20.00 (excl. Vat) contract fee which will be payable by the client at the rental desk. This is an administration fee to cover admin costs and will apply to each and every rental.

Additional Driver Fee
All drivers must be listed on the applicable rental agreement. There is a charge of R 100.00 (excl. Vat) per additional driver, per rental. If an unlisted driver is involved in an accident, or theft of the vehicle, the renter will be liable for full damage/replacement cost. There is no minimum number of additional drivers.

Young Driver Surcharge
 A levy of R 50-00 (excl. Vat) per day will be charged to rental agreements where the driver is under 21 years of age.  

 No Show Fee
 A charge of R 250-00 (excl. Vat) will apply to rentals where the reserved car does not get collected by the client without a prior cancellation of 48 hours in advance.

Traffic Fine Handling Fee
 A charge of R 150-00(excl. Vat) will apply as an administration fee, over and above the fine that needs to be paid.

Claim Handling Fee
 A charge of R 350-00 (excl. Vat) will apply in the event of any damage and theft.
 
 Special Equipment
* Paraplegic hand controls are available (for certain models only, starting at Car Group "E") at no cost in Johannesburg, Cape Town, Durban, Port Elizabeth, Skukuza and Pretoria.
* Vehicle must be returned to one of the above stations, .
* Baby seats are also available from all branches at R 100.00 (excl. Vat) per seat & rental.
* 72 hour advance reservation essential for all of the above
 
Over Border Rentals Vehicles may be taken into the following countries:
* Mozambique (Car groups:P / A / B / D / E / O / L)
* Namibia
* Swaziland
* Lesotho
* Botswana
* Zimbabwe  (Car groups:P / A / B / D / E / O / L)

Vehicles may not be taken into following countries:     
* Zambia
* Angola
* Malawi

One Way Over border Rental Charges:
* Namibia = R 3000.00 (excl. Vat) (+ ND$ 70.00 road tax - refer above)
* Botswana = R 3000.00 (excl. Vat)
* Swaziland = R 700.00 (excl. Vat)
* Lesotho = R 700.00 (excl. Vat)
* Mozambique = N/A
* Zimbabwe = N/A

Cross Border Rental fee:
 A Cross border rental fee of R R1,000.00 (excl. Vat) will be charged when entering Namibia, Botswana and Zimbabwe plus the daily insurance as per our general terms & conditions.

Additional Over Border Insurance Charges
Zimbabwe  
* P/A/B/C = R 160 (excl. Vat) per day
* D/E/O = R 200 (excl. Vat) per day
* L = R 210 (excl. Vat) per day

Minimum insurance charge of 5 days will be levied as per the above
 Mozambique 
* P/A/B = R 160 (excl. Vat) per day
* D/E/O = R 200 (excl. Vat) per day
* L = R 210 (excl. Vat) per day

Minimum insurance charge of 5 days will be levied as per the above
Botswana – not applicable 
Swaziland – not applicable
Lesotho – not applicable
Namibia – not applicable

Over Border Procedures 
A letter of authority for cross border rentals must be requested by the customer at the time of rental. If this is not obtained, Avis cannot be held responsible if the customer is refused entry.

Vehicles may be taken into Zimbabwe and Mozambique under the following circumstances.
* Prior application is made 72 hours in advance and dates of entry into and exit from Zimbabwe and Mozambique. 
*  If vehicles are taken into Zimbabwe or Mozambique without prior notice and payment of the additional insurance, customers will be liable for the full costs of any accident / claims.
* Vehicles for use in Zimbabwe and Mozambique may only be rented from Johannesburg and must be returned to Johannesburg. 
*  One-way rentals are only allowed with prior approval of the renting station.  
* In addition to the CDW/TLW included in the rates , a further vehicle insurance charge will apply which must be paid directly to Avis by the customer. 
* Under no circumstances may stipulated vehicles for Cross Border Rentals be termed or abandoned in Zimbabwe and Mozambique

Over Border Breakdown
 Should you require a breakdown or repair service while traveling in Zimbabwe, Namibia or Mozambique, assistance will be rendered as quickly as possible. However, due to distances, delays in response may be experienced.

Over Border Road Tax / Toll Fees
the below road tax / toll fees are paid by the client directly at the appropriate border :-

Namibia - all vehicles entering namibia are subject to an n$70-00 road tax.  this is payable in cash – namibia dollars to namibian officials when crossing the boarder
Zimbabwe - the fees charged by zimbabwean authorities at the Beitbridge border post are as follows: toll fee - zwd 800 (can be paid in us dollars or south african rand as well, converted at bank rates). this toll is payable on entry to zimbabwe and on exit from zimbabwe. this amount is based on a "light passenger" vehicle - the amount increases if a trailer of any type is being towed (including boats, caravans etc).    
* temporary 3rd party insurance cover - zwd 780
* stamp duty - zwd 39
* agency fee - zwd 250 
* (total of zwd 821.50) 

carbon tax - this is based on engine capacity, fuel type etc but ranges between zwd 100 and zwd 400.currently, all amounts can be paid in cash (traveler’s cheque's are not accepted) - zimbabwe dollars, us dollars or south african rand (the latter 2 would be a conversion of the zimbabwe dollar amount at the current bank exchange rate).

* figures supplied by automobile association, verified by zimbabwe tourism authority.
* botswana – not applicable
* swaziland – not applicable
* lesotho – not applicable

These costs are enforced by the neighbouring countries governments, and are subject to change.
 
NON-WAIVERABLE EXCESS LIABILITY

Standard Cover
When standard cover for CDW/TLW is purchased, the applicable responsibility is not included in the rates.  These direct payments and any other extra’s may not be included in your voucher value.  They must be paid directly by the customer on collecting the vehicle and any applicable refunds will be made on termination of the rental.
 Excess waiver values for standard Cover will be displayed on the rate sheets.

Super Cover
When super cover for SCDW/STLW is purchased, a non-waivable excess will apply. These direct payments and any other extra’s may not be included in your voucher value.  They must be paid directly by the customer on collecting the vehicle and any applicable refunds will be made on termination of the rental.
Excess waiver values for super Cover will be displayed on the rate sheets.
 
NOTE:    If the loss or damage occurs or the expenses in question are incurred in the country or territory outside of the Republic of South Africa, Lesotho, Swaziland, then, notwithstanding the provisions of Rental Agreement, his liability will be limited to the relevant amount or percentage specified in the rates brochure applicable in such other country or territory which is current at the commencement or the rental period. The renter will be responsible for ascertaining such details or obtaining the relevant official rates brochure from an Avis location in the other country or territory in question.

Step 3 - Terms of Payment

A cash deposit as determined by Avis will be requested at the time of rental and final adjustments are made upon termination. Only bank guaranteed cheque's are accepted. Avis recognized charge cards such as American Express , Diners Club, Visa and Mastercard may be used to waiver the cash deposit.

Step 4 - Rates

Rates are applicable only when pre-reserved and pre-paid to an Avis appointed Tour Operator. Such Tour Operator must hold an Avis Billing Account and be in possession of Avis vouchers. Should you require to establish a billing account please contact your nearest Avis office.

Step 5 - Refunds

The number of rental days reflected on any specific voucher will be billed to the Tour Operator, irrespective of whether the renter curtails the rental before the termination date. A cancellation fee equivalent to one day's rental charges will be levied on all refund applications. Refunds must be requested by the Tour Operator and a refund of the days not used will be paid by Avis to your Avis Central Billing Account. There are no cancellation fees if rentals are cancelled 48 hours before rental date.
Rates are calculated for the minimum period of 24 hours from the time of pick-up to time of drop-off.
 
Step 6 - Waivers and Personal Accident Insurance

Collision Damage Waiver - For your peace of mind, Avis offers a choice of 2 optional waivers for your protection in the event of accidental damage to the vehicle. These are known as collision damage waiver (CDW/SCDW). Choosing standard or super cover means that in the event of an accident, the renter is responsible for up to the specified amount as indicated on the rates table for repair to or replacement of the vehicle or part thereof (or the cost of damage repair, whichever is the lowest).

NOTE: In the event of an accident occurring while the vehicle was not driven by the renter, or other authorised driver as nominated on the rental agreement, the renter will be responsible for the full damage to or loss of the vehicle. The same applies if the vehicle was driven on unsuitable roads, the renter was driving negligently or if no other car, animal or object was involved.

Theft Loss Waiver - Avis offers 2 optional Theft Loss Waivers (TLW/STLW). Acceptance of either standard or super cover means that if the vehicle or any part of it is stolen while in your possession, you will be responsible for the replacement up to the specified amount reflected on the rates table.

NOTE: If the loss or damage occurs or the expenses in question are incurred in the country or territory outside of the Republic of South Africa, Lesotho, Swaziland, then, notwithstanding the provisions of the Rental Agreement. The Renter's liability will be limited to the relevant amount or percentage specified in the rates brochure applicable in such other country or territory which is current at the commencement or the rental period.

All waivers are subject to Avis standard terms and conditions.

Personal Accident Insurance (PAI) - The renter who accepts Personal Accident Insurance as well as all other passengers in the vehicle will be covered for accidental bodily injury while driving, riding in, getting into or out of the Avis vehicle. Coverage is in effect up to "return date" indicated on the rental agreement or any Avis approved extension. The insurance will apply to persons up to the age of 75. The death benefit in respect of persons under 15 years of age shall be limited to R 10 000.00. The benefit will be divided equally among all occupants of the insured vehicle .Notice: The insured shall give immediate written or telegraphic notice to Avis of any claim and in any event within 90 days of injury. Avis acts as agent for Accident and Miscellaneous Acceptances , who is the underwriter of the PAI Policy . All benefits in terms of the PAI Policy are subject to the terms and conditions of the underlying policy.

The purchasing of PAI ensures the following covers…Accidental Death & Permanent Disability. We will pay R 200 000.00 per person per incident and limited to R 500 000.00 per Avis vehicle per incident in the event of accidental death or permanent disability. Emergency Medical Expenses. We will pay up to R 250 000.00 per vehicle per incident for emergency medical expenses incurred whilst driving, riding in or getting out of an Avis rented vehicle.

Guaranteed Hospital Admission - We will guarantee up to R 5 000.00, which guarantees admission to the hospital. This is refundable by the member or the member's medical aid. Contingent Liability. Up to R 2 500 000.00 Contingent Third Party Liability Cover for the driver of the Avis vehicle in his/her personal capacity Funeral Benefits Upon the death of the driver of the Avis rented vehicle, we will make the necessary arrangements to return the mortal remains to the deceased home town and will further pay up to R 20 000.00 towards the deceased funeral. Travel Delay Cover We will pay up to R 2000.00 towards transportation or accommodation should the member be stranded after a mechanical breakdown or after a motor vehicle accident.

Emergency Medical Assistance
* 24 hour medical advice service
* emergency dispatch of response vehicle or ambulance
* inter-hospital basic and intensive care ambulance transfers
* air ambulance transfers
* dispatch of emergency medicines or blood
* medical assisted repatriation to the patient's place of residence
* assistance of stranded minors
* repatriation of mortal remains
* emotional support and counselling
* HIV counselling
* Access to rape crisis centre of excellence
* Travel advice through SAA / Netcare travel clinics

NOTE: The policy does not cover any loss from intentionally self-inflicted injuries, suicide or any attempt threat, sickness or disease, full time active service in the armed services of any country or declared or undeclared war. This leaflet is for illustration only. Full details are contained in the Master Policy which will be made available for inspection.

Over and above our PAI cover we offer the following services to all our customers:If within 24 months from the date of an accident, bodily injury result in death or disability, an amount will be paid in accordance with the benefits below:

Injuries resulting in permanent total disability from following occupation or any other occupation fro which such person is fitted by knowledge or training. Shall mean all costs and expenses necessarily incurred, within 24 months of the defined event for artificial aids, prosthesis, medical, surgical, dental, nursing home or hospital treatment as a result in accidental bodily injury. A deduction of R250.00 will apply.

NOTE: The policy does not cover any loss from intentionally self-inflicted injuries, suicide or any attempt threat, sickness or disease, full time or declared or undeclared war. Full details are contained in the Master Policy available for inspection at Avis Head Office at Isando.
 
The Netcare 911 Assist - Roadside Assistance

This is an access service only
* 24 hour towing service
* repatriation of vehicle
* locksmith assistance
* flat tyre and battery assistance
* fuel assistance ( max. 20 litres)
* Accommodation, directions, & reservations assistance
* Mechanical Assistance
* Auto Electrician Assistance
* Directions assistance

This service provides the assistance. The cost of this service will be for the renter's account.

NOTE. Towing fees will be charged in the event of a breakdown. Trauma Counselling Trauma Counselling Service offers a professional telephonic counselling service to the renters who find themselves victims of hi-jacking, car theft, robbery or general accident and motor related trauma. If further counselling is required, we will pay up to R 5 000.00 per annum per beneficiary for a consultation with a therapist, psychiatrist or psychologist.

Directions Service - This service allows the driver access to directions throughout South Africa, whether it is a specific street address should they be lost, or whether you require directions for the shortest route to a specific area etc. Claims Assistance24-hour vehicle accident claims procedure and accommodation assistance.

Step 7 - Insurances - Passenger Liability and Third Party Motor Cover

Third Party Motor Liability including Passenger Liability:

The Avis Rental Agreement indemnifies the renter and any other authorized driver against claims which they become legally liable to pay consequent upon accidental death of or bodily injury or illness or accidental loss of or physical damage to tangible property resulting from the negligence of the renter or authorized driver whilst driving the hired vehicle.Tota Cover Total Cover Limit: In excess of R 150 000 000.00 Applies to Avis vehicles registered in South Africa or Namibia traveling in South Africa, Namibia, Swaziland, Lesotho, Botswana and Zimbabwe. It excludes travel to Malawi, Zambia, Mozambique and Angola unless cover specifically arranged for these territories.

* In accordance with all South African laws, all Third Party claims are first processed via the Multilateral Motor Vehicle Accident Fund Act 93 of 1989 (MMD – which deals with death and injury claims). Should the MMF not fully honour the claims, the Avis Policy should come into effect. The MMF does not deal with property damage claims.

Main Exclusions
If any of the following circumstances apply at the time of injury or damage to the Third Party or their property, the renter or driver will not be covered by the policy:
* Unauthorized Driver not registered on Rental agreement.
* The rented vehicle was not in roadworthy condition.
* The renter will also be responsible if the vehicle was driven on unsuitable roads, if the renter was driving negligently or if no other car, animal or object was involved.
* The driver was under the influence of liquor/drugs.
* The driver was not holding a valid driver’s license.
* Carriage of fare paying passengers.
* Carriage of passengers in excess of the particular vehicle’s capacity.
* Death of or bodily injury to any person in the employment of the renter/driver arising from and in the course of such employment.
* Death of or bodily injury to a member of the same family/household as the renter/driver (spouse or child).
* The Renter/Driver is entitled to indemnity under any other policy.
* The Renter/Driver has not been refused motor vehicle insurance by any insurance company/underwriter.
* The Renter/Driver will not be covered for any consequential losses or damage or for contractual liability incurred unless such liability would have attached notwithstanding any contractual agreement.