Check in procedure

You will be personally met by a member of the Avis Luxury Car team.   The staff will be dressed in black uniform and will identify themselves to you.

• All hotel collection will be done in the normal way with the Luxury Car staff requesting that the concierge desk calls you.

• If the collection location is an airport, the staff will be waiting for you at the departure terminal (exact departure terminal would already have been confirmed when taking delivery of the car)

Your will be requested to sign off the quality documentation, where any discrepancies between the check out and check in will be for your account.  The staff will then assist you with your baggage to the check-in counter.

Check out procedure

You will be personally met by a member of the Avis Luxury Car team.   Please note that the staff are in black uniform, not the traditional Avis red.

• All hotel deliveries will be done in the normal way with the Avis Luxury Car staff requesting that the concierge desk call you.

• If the delivery location is an airport, the staff will be waiting for you with a sign that says "Welcome Mr/Ms XXXX" in the AIRPORT TERMINAL.

The signage is not marked with Avis Luxury Cars to provide you with a understated service.  If you do not want your name used on the sign to protect your identity, please provide us with a name that we should use on the sign and which you will respond to.

We will then assist you with your baggage to the vehicle, which will be parked as close to the airport terminal as possible.

Please note that at check out of the vehicle, the staff will do a complete quality check of the car.  You will be asked to sign a quality document where any damage will be noted.