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What
if I have something to say about the hotel I've stayed in?
Can I comment on the site?
What if I can't find a hotel which I know about?
How do I book a room?
How do I check my reservation?
How do I cancel a booking?
How do I change a booking?
How do I pay for a booking?
How do I get Corporate Rate rooms?
What
if I misplace my confirmation email?
What if I can't remember my booking details?
What if I do not receive a reservation confirmation?
Booking Online: Am I Secure?
What
if I have something to say about the hotel I've stayed in?
CyberCapeTown.com cannot guarantee the quality of the hotels listed
on the site. We would like to hear from you, whether you have had
either a pleasant or unpleasant experience at a hotel you have stayed
at, through CyberCapeTown.com. Your comments are essential in aiding
us to maintain a high level of standard. To make a comment visit
our guest book and make an entry.
Please visit our guestbook under http://CyberCapeTown.com/guestbook
or contact us at contactus@CyberCapeTown.com
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Can I comment on the site?
By all means! CyberCapeTown.com values your comments and your suggestions
enable us to continuously improve and upgrade our service and web
site for you.
Visit our guestbook under http://CyberCapeTown.com/guestbook or
contact us by email at: contactus@CyberCapeTown.com.
We would be delighted to hear from you whether you have a problem
or would like share a happy experience.
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What if I can't find a hotel which I know
about?
If, by any chance, you are unable to locate a hotel you want, email
us at contactus@CyberCapeTown.com to let us know the location and
name of the hotel.
Most probably we can arrange bookings for you!
We will do our best to include the hotel in the listings in future.Can
you recommend a hotel?
We are an independent website with over 60 on-line bookable hotels.
We have developed this large number of hotels so that you can find
the property that best suits your needs and budget. Since we know
that our consumers have very different needs and requirements we
do not recommend individual hotels.
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How do I book a room?
Once you have found the hotel that suits your needs, please press
the 'online booking or reservations' button. The booking form will
appear over a secure connection and will ask you for some specific
information, including your credit card details. For the majority
of hotels, credit card details are used to guarantee the booking
only and payment is made on departure from the hotel although there
are exceptions to this rule. Complete the required fields and follow
the instructions on the booking form to make an on-line booking.
Your reservation will be confirmed via email shortly.
As a safeguard, we recommend printing off a copy of your confirmation.
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How do I check my reservation?
We advise that you keep a safe record of your reservation confirmation
and note the hotels cancellation policy. Should you have any queries
relating to your booking, you may be asked to quote both the name
of the hotel and also your Booking Confirmation No. Please note
it is not necessary to re-confirm your reservation with the hotel.
However, should you wish to contact the hotel, please quote the
Hotel Confirmation Number.
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How do I cancel a booking?
Due to differences between types of reservation, we suggest that
you refer to your original reservation confirmation email.
Please Note that bookings made trough CyberCapeTown.com may incur
a cancellation fee.
You can email us under cancellation@CyberCapeTown.com with the following
details:
* Your name / Name on the Reservation
* Name of the hotel
* Confirmation number
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How do I change a booking?
Mail us under change@ CyberCapeTown.com Please let us know in which
hotel is your booking at, your name and booking number and we can
arrange changes for you.
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How do I pay for a booking?
CyberCapeTown.com forwards all your reservation information including
payment details to the hotel via a secure connection. For the majority
of our hotels, credit card details are taken as a guarantee of reservation
only. Nothing is deducted until time of departure from the hotel.
For these hotels 'Credit card as guarantee' will be stated in the
details section for individual room rates.
Some of our hotels will deduct payment at time of booking, usually
only when special Discount rates are offered. If this payment method
is required, it will be clearly stated either on room details, or
on the hotel web page itself.
Please note that all our discount hotels charge the full amount
at the time of booking. If you
decide to cancel a booking you may be charged a fee for the cancellation,
you will be notified of this policy at the time of booking.
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How do I get Corporate Rate rooms?
These are available to corporations and individuals who have an
agreement with CyberCapetown.com.
If you would like to apply for corporate rates you can mail us at
CorporateRates@CyberCapeTown.com
If you do not have an agreement with CyberCapeTown.com then our
published/rack rates will apply to your booking.
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What if I misplace my confirmation email?
If you can't find the confirmation email, please contact us directly
at customercare@CyberCapeTown.com remembering to include as much
of the following information as possible:
* Booking Confirmation Number (if available)
* full name of the person who made the booking
* the email address used to make the booking
* hotel name and location
* dates of arrival and departure
* date the booking was made
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What if I can't remember my booking details?
To prevent the possibility of completely losing the reservation
confirmation, CyberCapeTown
recommends that you print out a copy of your reservation confirmation
whenever possible. If this is not possible please contact customercare@CyberCapeTown.com
with as much of the following information as possible:
* Booking Confirmation Number (if available)
* full name of the person who made the booking
* the email address used to make the booking
* hotel name and location
* dates of arrival and departure
* date the booking was made
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What if I do not receive a reservation confirmation?
We try to return all price quotes/ confirmations within 24 hours.
However during our busiest season (Aug-Apr) quotes may take up to
48 hours.
However, please note, that if you are submitting this request over
the weekend that turnaround time may be a little bit longer due
to the very large volume of requests received.
You can contact us at customercare@CyberCapeTown.com and we will
verify the status of your reservation. Please give us as much of
the following information as possible:
* Booking Confirmation Number (if available)
* full name of the person who made the booking
* the email address used to make the booking
* hotel name and location
* dates of arrival and departure
* date the booking was made
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Booking Online: Am I Secure?
Your privacy and purchases you make at CyberCapeTown.Com are protected
by the industry standard security measures of SSL encryption. Secure
Sockets Layer (SSL) technology encrypts every order, scrambling
sensitive information like your credit card number and personal
information in transit to CyberCapeTown.Com.
The presence of these security measures is evidenced by:URL beginning
with https:// rather than the usual http://
Security symbol indicating operation in a secure transmission mode:
a closed lock icon in Microsoft
Internet Explorer, or an unbroken key icon in Netscape Navigator
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