CASTERBRIDGE HOLLOW TERMS & CONDITIONS

Stop Sale

We reserve the right to manage inventory over periods of peak demand by blocking rooms for sale at rate levels (stop sale), as required. Any rooms available for sale over blocked periods will be at rates as determined by the property for that period.

Minimum Stay

We reserve the right to request a minimum stay of 2 nights over peak periods including all long weekends, and the Festive Season 20 December - 5 January.

Children’s Policy

• 13 years and above Adult rates apply.

CANCELLATION POLICY

All cancellations must be given in writing 

Cancellations made:

• 21 Days prior to arrival, 50% of the value of the room/s booked will be charged as a cancellation fee.

• 14 Days prior to arrival, 75% of the value of the room/s booked will be charged as a cancellation fee.

• 7 Days prior to arrival 90% of the value of the room/s booked will be charged as a cancellation fee.

• Less than 24 Hours prior to arrival, 100% of the value of the room/s will be charged as a cancellation fee.

Prepayment terms:

• 30 Days prior to arrival of the guests, the hotel must receive full payment for the reservation held. Failure to comply timorously with the terms of deposit payments will result in the bookings being automatically cancelled.

PORTERAGE

If Porters are required a R15-00 per room porterage fee will be charged per service.

• Tourism Levy of R 4-60 (incl VAT) per room per night is excluded from these rates.

• VAT at 14% is included.

Important information

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 48 hours prior to arrival, using the contact information on the booking confirmation.Only registered guests are allowed in the guestrooms.You’ll be asked to pay the following charges at the hotel:

Tourism fee: ZAR 4.60 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

You must present a photo ID when checking in. Your credit card is charged at the time you book. Bed type and smoking preferences are not guaranteed.Your reservation is prepaid and is guaranteed for late arrival. The total charge includes all room charges and taxes, as well as fees for access and booking. Any incidental charges such as parking, phone calls, and room service will be handled directly between you and the property.

The following fees and deposits are charged by the property at time of service, check-in, or check-out.Fee for in-room wireless Internet: ZAR 0.00 (rates may vary)The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Extra-person charges may apply and vary depending on hotel policy. Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges. Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Hotel:

ATM (Automatic Teller Machine)

Air Conditioning  

Airport Shuttle Service

Bar

Car Park

Garden

Laundry

Service

Library

Meeting / Banquet Facilities

Restaurant

Safety Deposit Box

Smoking Allowed - Designated Areas

Terrace

Leisure:

Fitness Centre

Spa / Wellness Centre

Swimming Pool - Outdoor

Tour Desk

Family:

Childrens Facilities - Playground

Family Rooms (On Request)

Room:

Air Conditioned

Balcony

Bathroom

Fan

Heating

Laptop Safe Box

Non Smoking Rooms

Shower

TV - Satelite / Cable

Telephone

Toilet

Internet & Business: Fax / Photocopying Internet Wi Fi - Free Wi Fi in Public Areas

ROMANTIC WEDDINGS WITHIN THE QUAINT & UNIQUE CASTERBRIDGE LIFESTYLE CENTRE

Nestled behind the quaint Casterbridge Lifestyle Centre lies the best kept secret of the Lowveld, Casterbridge Hollow Hotel and Magnolia Restaurant – an idyllic one stop wedding venue with three wedding reception options.The Lifestyle Centre has over 35 unique retail outlets as well as hair and make-up stylists, a spa, lingerie boutique, photographer and a jeweller. Set against a background of perfectly manicured gardens this offers outstanding photographic opportunities. The four star boutique hotel Casterbridge Hollow has thirty rooms, including a charming honeymoon suite. The Vintage Motor Museum has a few vintage beauties available for use as a prop for your photographs.Range, quality and that element of surprise are all part of your Casterbridge experience...Our personal co-ordinator is available at a once off charge, should you require any assistance. Together with our network of trusted suppliers we will ensure that your special event is nothing short of amazing!Allow us to be your one-stop solution to your special day – from conception to execution.

Rooms

Deluxe Room, 1 Double or 2 Single Beds

1 double bed or 2 twin beds

Entertainment - Free wired Internet access, 32-inch plasma TV with satellite channels

Food & Drink - Coffee/tea maker and minibar

Bathroom - Private bathroom with free toiletries and a hair dryer

Family Room

1 double and 2 single beds

Entertainment - Free wired Internet access, 32-inch plasma TV with satellite channels

Food & Drink - Coffee/tea maker and minibar

Bathroom - Private bathroom with a deep soaking bathtub and separate shower

Family Room (3 Persons)

1 double or 2 twin beds

Entertainment - Free wired Internet access, 32-inch plasma TV with satellite channels

Food & Drink - Coffee/tea maker and minibar

Bathroom - Private bathroom with free toiletries and a hair dryer

Family Room (4 Persons)

1 double or 2 twin beds

Entertainment - Free wired Internet access, 32-inch plasma TV with satellite channels

Food & Drink - Coffee/tea maker and minibar

Bathroom - Private bathroom with free toiletries and a hair dryer 

COUNTRY CONFERENCING IN QUAINT WHITE RIVER

Situated just 20 kilometers from Nelspruit and a mere 40 kilometers from Hazyview and Sabie, Casterbridge Hollow in White River provides an ideal backdrop for your conference.Whether you are hosting a conference, product launch, or private board meeting, Casterbridge Hollow offers the perfect venue. Catering for up to 60 delegates cinema-style, the conference venue is equipped with all modern amenities. Standard facilities include ceiling-mounted data projection system, DVD and audio system, DSTV connectivity, wireless internet connection, dual-lighting, in-floor data and power connections, air-conditioning and flat screen televisions. A cosy Boardroom is also available for smaller conferences and meetings.The peaceful atmosphere of Casterbridge Hollow makes break sessions and meals a pleasure with friendly staff serving fine food and drinks in a relaxed environment. All meals are catered for by Magnolia Restaurant. For the Fully-Inclusive Conference Package meals are enjoyed in the warm atmosphere of this unique Restaurant.Whether simply planning a day conference or a 3-night customised corporate incentive programme, Casterbridge Hollow’s friendly and professional team will turn your work into our pleasure.For alternative meeting venues the Casterbridge Lifestyle Centre offers the Barnyard Theatre or Casterbridge Cinema.

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