Deposit and Payment Policy

We are to receive payment of the total value of the booking

40 days prior to the scheduled date of arrival or at the time of making the reservation.

Guarantee Status – the room(s) will be held for arrival until 12h00 on the day following the scheduled arrival date.

In the event of a no-show or late cancellation, guests will be liable for the total value of 1 night’s accommodation per room.

Cancellation Policy

A full refund of the total value of the booking will be made in respect of cancellations received more than 24 hours prior to the schedule date of arrival.

Refunds are subject to a 10% administration fee.

In respect of cancellations 24 hours or less prior to the scheduled date of arrival, 1 night’s accommodation will be charged per room.

Terms and Conditions

The advertised rate can only be used for foreign passport holders.

Domestic rates on request.

AVAILABILITY AND PRICING DURING MAJOR EVENTS

During major events, conferences or sporting events (periods where demand for accommodation is high), we may not be in position to offer the rates as advertised on this website but we will offer our clients the best available rate possible.

General information

Rates are quoted in South African Rand. All rates are quoted per room per night. All rates include breakfast All rates include vat at a rate of 14%. All rates exclude a Tourism Levy of 1% The check-in time at all hotels is 14h00. The check-out time at all hotels is 11h00 The hotels will endeavour to accommodate guests at an earlier check-in time if requested, subject to room availability. The quoted rates are applicable to International visitors travelling from countries excluded from South Africa

City Lodge Hotels and CyberCapeTown reserves the right to limit the number of rooms, or rooms available, at the quoted rate in any 1 or more of the hotels operated by it. Please expect this to occur during “special event” or “high season” periods. The yielding of the City Lodge properties will determine whether your booking will be accepted on the rate advertised or if you will be offered a higher rate.

Room configuration and extra person policy

STANDARD room comprising of 1 queen bed for single or double accommodation, subject to a maximum of 2 adults per room

STANDARD TWIN room comprising 2 ¾ beds for single or twin accommodation, subject to a maximum of 2 adults or 1 adult and 1 child per room.

INTERLEADING ROOMS are available at certain hotels. The INTERLEADING option is available on a 

STANDARD room and STANDARD TWIN room. Two single rates will be charged with only 2 breakfasts included. In order for the single rates to apply, the children cannot be older than 16.

Children’s breakfast charged at the going rate.

No THIRD ADULT and/or child over the age of 16 are/is permitted to share a STANDARD room at a City Lodge

Hotel Services

Wireless Internet connectivity Fitness room Boardroom Convenient locations, close to major routes 24 hour reception and check-in Sundowner bar 24 hour vending machines stocked with snacks and cold beverage items Fax and photocopy services available Same-day laundry and dry cleaning Sparkling swimming pool Free and convenient parking 

In-Room Services

Spacious air-conditioned room with double bed or twin beds Television with M-Net and selected DStv channels Bathroom with bath and separate shower Tea and coffee making facilities Electronic safe large enough to accommodate a laptop Desk with lighting and plugs for easy connectivity One in fifty rooms is designed to meet the special needs of the physically disabled

-