Dock House Boutique Hotel & Spa

CHECK IN 14h00 / CHECK OUT: 11h00

Late departures: Subject to availability, can be requested on day of departure. Additional charges may apply

Early check in: Subject to availability: Hotels, Reserves and Lodges will always endeavour to assist. In order to secure a guaranteed early check in, the room would have to be booked and paid for the previous night

DEPOSIT POLICY

All Seasons

For all bookings, a 20% non-refundable deposit is required within seven (7) days of making a reservation, unless a booking is made within thirty (30) days prior to the scheduled date of arrival in which case full payment is required within seven (7) days to secure the reservation

The balance of the amount must be paid, in advance, no less than thirty (30) days prior to the scheduled date of arrival. All other extras must be settled with the Hotel prior to departure

Peak Season (25 – 31Dec) and (01 Jan - 05 Jan)

For all Peak Season bookings, a 20% non-refundable deposit is required within seven (7) days of making a reservation, unless a booking is made within sixty (60) days prior to the scheduled date of arrival in which case full payment is required within seven (7) days to secure the reservation

The balance of the amount must be paid, in advance, no less than sixty (60) days prior to the scheduled date of arrival. All other extras must be settled with the Hotel prior to departure

CANCELLATION POLICY 

All Seasons

Should the reservation be cancelled less than seven (7) days prior to arrival, should you fail to arrive on the day, or should an in-house guest check out prior to the guaranteed departure date, the hotel has the right to charge the full value of the accommodation or part thereof, depending on the occupancy and availability of the rooms on the night/s in question, unless the hotel will have been able to resell the room

08+ days prior to arrival: 20% Cancellation fees (Non-refundable deposit to apply)

07-00 days prior to arrival: 100% Cancellation fees

Peak Season

• Should the reservation be cancelled less than sixty (60) days prior to arrival, should you fail to arrive on the day, or should an in-house guest check out prior to the guaranteed departure date, the hotel has the right to charge the full value of the accommodation or part thereof, depending on the occupancy and availability of the rooms on the night/s in question, unless the hotel will have been able to resell the room

61+ days prior to arrival: 20% Cancellation fees (Non-refundable deposit to apply)

60-31 days prior to arrival: 50% Cancellation fees

30-00 days prior to arrival: 100% Cancellation fees

Hotels Advertised Rates are displayed above and are a guideline only. Please send us an enquiry for further discounted rates for local and International Clients.

STANDARD TERMS AND CONDITIONS:

All reservations and amendments must be confirmed per email, fax or voucher

Transfers and special dietary requirements must be advised at time of reservation

No provisional bookings for the Christmas/New Year period (16 Dec – 06 Jan) without deposits paid at time of reservation

Rates are only applicable and only become valid on receipt of a signed contract or an online acceptance of the terms & conditions by our Sales & Marketing Department

We reserve the right to release reservations should prepayment not reach the hotel by stipulated deadlines

We reserve the right to request payment directly from clients, should prepayment not have reached us prior to guests date of arrival

RATES ARE:

Per room per night

Inclusive of 15% VAT

Quoted and invoiced in South African Rand (ZAR) and are subject to change without prior notification

A maximum of 2 adults can be accommodated per room at the Dock House Boutique Hotel & Spa 

Rates are based on individual bookings – group rates apply to bookings of 2 or more rooms at Dock House Boutique Hotel & Spa 

Rates include:

Breakfast 

Transportation: Taxi's on request

CHILD POLICY:

Child minding service is done by the hotel/lodge staff – available upon request and can be arranged at an additional cost

Generally classified as:

Infant: Under the age of 2

Child: Between the ages of 2 and 11

Adult: 12 Years and older are considered adults and will therefore require their own rooms at the applicable rates

0 – 2 years: complimentary stay in a cot

Rooms 3 and 4 are inter-leading

Extra beds cannot be accommodated. No child rates applicable, accommodation is charged per room per night

PORTERAGE:

Porterage is discretionary

Hotel FACILITIES  

From the very first moment of arrival at Dock House Boutique Hotel & Spa guests can expect minute attention to detail, exclusivity and personalised yet unobtrusive butler-style service.

For added convenience and privacy, guests are checked-in in the comfort of their luxurious rooms.

Designer Spa

Personal Training (available on request)

State-of-the-art Gym Facilities

Pool area in beautifully manicured garden

Pool bar and al fresco dining area

Secure parking and full concierge service

Foreign Exchange facility

Laundry, dry-cleaning and valet services

Assisted disabled room / facilities

Complimentary filter coffee, herbal teas and biscuits

Complimentary welcome beverage in room on arrival

24-hour room service

Flat screen televisions in all the rooms

Complimentary Wireless Internet throughout the hotel

Travel Consultancy and Information Service

Secretarial service

Professional child minding service

Fleet of luxury sedans for airport, city and restaurant transfers

Hotel ACCOMMODATION  

The glamorous suite and each of the five chic rooms at Dock House Boutique Hotel & Spa have been individually decorated and imbued with a unique and understated Victorian elegance, juxtaposed with lush contemporary style and comfort.

Attention to detail is the order of the day with each room equipped with an en-suite designer bathroom, a stylish open bar, plasma-screen television, satellite decoder and free high-speed wireless internet connection. The suite has access to a private garden, while the other ground floor room opens onto a veranda overlooking the groomed garden and swimming pool area. Three of the four upstairs rooms have balconies overlooking the Waterfront’s scenic harbour and surroundings – two of these upstairs rooms have an optional interconnection facility.

Our LOCATION

Dock House Boutique Hotel & Spa is situated opposite the graceful Time Ball Tower and its sister property, the renowned Victoria & Alfred Hotel, in the Waterfront’s Portswood Precinct.

This prime V&A Waterfront location ensures that guests of Dock House Boutique Hotel & Spa have safe and convenient access to the vibrant harbour area, upmarket shopping malls, excellent restaurants, entertainment areas and ocean cruise facilities – all of which are within walking distance.

The hotel’s central location also allows 

Cape Town International Airport

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