Marina Residential

GENERAL

Non-smoking rooms, family rooms, elevator, safe, heating, baggage storage, all spaces non-smoking (public and private), air conditioning

ACTIVITIES

Golf course (within 2 kilometers), outdoor swimming pool (seasonal)

SERVICES

Laundry, dry cleaning, ironing service, concierge service, airport transfer (charges apply)

INTERNET

Wi-Fi access available in each apartment

PARKING

Designated underground parking

SECURITY

24 hour security at complex

AIRPORT TRANSFERS

By prior arrangement

PRE-ARRIVAL SHOPPING

By prior arrangement

BOOKINGS

Activities & Tours

COMPLIMENTARY

Tea, Coffee, Toiletries

GUEST SUPPORT

Apartment orientation and full concierge service

HOUSEKEEPING

Housekeeping services Our exclusive Icon services are included in the rates: Housekeeping including linen and towel changes (Mon - Sat). Tours and sightseeing with our own tour guide can be arranged. Complimentary tea and coffee. 24 hour security at complex Complimentary toiletries. Access to residents pool. Apartment orientation. Internet access. Designated underground parking. All apartments have the following facilities:

Air conditioning, safe, iron, ironing facilities, sitting area, heating, sofa, wardrobe/closet, cleaning products, shower, hairdryer, complimentary toiletries, toilet, bathroom, DVD player, satellite channels, flat-screen TV, refrigerator, microwave, kitchen, dining area, electric kettle, kitchenware, oven, stovetop, and a toaster.

Rates

The apartment rates are charged per apartment and per night and no additional services or meals are included. Breakfast can be included as part of the meal at the four star Icon luxury apartments at the guests’ cost.

Check in and Check out

Guests can check in anytime from 14:00 until 00:00 and check out is at 11:00. Please leave the keys at reception when you are checking out. 

Bookings, changes and cancellations

50% of your booking total shall be deducted off your credit card at the time of the booking. The balance has to be paid upon Check-in. Free cancellation for up to 7 days prior to arrival. 50% cancellation penalty if cancelled within 7 days of arrival. 100% cancellation penalty if cancelled on day of arrival or in case of a “no show”.

Bookings: When guests do not arrive

All “no shows” are cancelled the following morning unless there are extraordinary circumstances which resulted in the guest checking in later than the anticipated arrival date. These are handled on a case by case basis and the individuals have to provide evidentiary support to be accommodated at any of the four self-catering hotels on any other dates outside their reserved dates of arrival. 

Children and extra beds

All children under two years are charged ZAR 250 per stay for children's cots/cribs.

There is no capacity for extra beds in the apartments.

Additional services are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Restrictions

You may not bring the following into the apartment or the complex:

pets (except for registered guide dogs). pillows, bed sheets, duvets or other items of bedding. any electrical appliances and/or equipment for heating and/or cooking purposes.  

Noise

Radios, CDs, tapes, television/DVD sets, musical instruments, etc. shall not be played in such a manner as to cause a nuisance to adjoining apartments and sections. At the Marina Residential, guests are requested to keep noise levels down between 23:00 and 7:00 nightly and between 14:00 and 16:00 on Saturday and Sunday and public holidays.

Rowdy and boisterous behaviour and excessive noise, including ball games, parties and “braaiing”/barbeque are not permitted in the apartment, pool areas, or on the common property, balconies, passages, or in the basement parking areas.

Airport: Cape Town International Airport

Restrictions: Smoking

In keeping with South African law, Home from Home has a NO SMOKING policy. Guests cannot smoke in the apartments or on the hotel grounds marked with a “no smoking” sign.

Additional services

Home from Home provides additional services such as pre-arrival grocery shopping, airport transfers and car rental, personal laundry and dry cleaning services, which can all be arranged at a cost. These services are charged separately and are not included into the rate charged for the apartment rented out to you.

Speak to our guest services team to arrange for any additional services on +27 21 418 2821 anytime between 08:30 – 16:00, Monday to Friday. For more about the range of services we provide click on “Our Services”. 

WHAT WE OFFER

Our luxury self-catering apartments are comfortable and spacious and individually furnished and equipped to the exacting standards of the South African Tourism Grading Council.

Our guest support services make sure you stay entertained throughout your trip. From the moment we pick you up from the airport, to the moment we drop you off, you'll enjoy special treatment. Whether you want us to arrange an unique safari tour, exhilarating shark cage-diving experience, or recommend the best places to see, eat and relax, or suggest the best beaches for sunbathing - we'll take care of it all so you can enjoy every moment.

AIRPORT TRANSFERS

By prior arrangement

PRE-ARRIVAL SHOPPING

By prior arrangement

BOOKINGS

Activities & Tours

COMPLIMENTARY

Tea, Coffee, Toiletries

GUEST SUPPORT

Apartment orientation and full concierge service

HOUSEKEEPING

Housekeeping services

DIRECTIONS

Marina Residential:

From the airport, follow the N2 motorway signs to Cape Town. As you approach the end of the motorway, you will see the Western Grand Hotel on your left. Keep to the right hand lane.

At the first traffic lights at the end of the motorway (where you will see the Cullinan Hotel opposite you), turn right, but keep to the left hand lane. Follow the signs to the Waterfront. (You will see the City Lodge Hotel on your left and Audi on your right as you enter the Waterfront)

At the first round-about (traffic circle), take the FIRST road to the left. At the SECOND round-about, go three quarters of the way around until you see the entrance to “Marina Residential”.

-