One & Only Cape Town

One&Only Cape Town reserves the right not to provide exemptions from its cancellation policy for medical matters, inclement weather or any other unforeseen circumstances.

In case of a shortened length of stay, early departures or date amendments the cancellation policy will apply for cancelled nights.

To avoid disappointment it is recommended to purchase adequate travel insurance prior to confirming a reservation and accepting the terms and conditions  of One&Only Cape Town’s cancellation policy.

No duplicate reservations will be held for the same guest from same or different operators.

Full client Names are to be made available at time of booking and no name changes will be allowed within the cancellation periods.

Bookings between 5 and 9 rooms - Guarantee and Cancellation policies may be amended by OOCPT Management at time of booking should special considerations need to apply.

MINIMUM LENGHT OF STAY

High & Low Season : --No Minimum Length of stay applies

Peak Season - Minimum 4 night stay required 24 – 03st Janury 2018  (inclusive of both dates) 

Guarantee & Ore-Payment Policy

High & Low Season :A valid method of guarantee is required at time of booking.7 days prior to arrival, bookings must be prepaid in full.

Peak Season: Initial non-refundable Deposit Guarantee equal to 20% of the total reservation value will be paid within 14 days of booking reservation.Bookings made from 01 July 2017 to 31 August 2017 a deposit of 20% of the total reservation value will be required within 7 days of holding the reservation.

Cancellation Policy

High Season:In case of a no-show or cancellation 7 - 0 days prior to arrival, cancellation penalty charge amounting to 100% of total room charge will apply.Reservations made within 7 days prior to arrival, will require guarantee and payment within 24 hours of reservation. Any cancellation thereafter will be charged in full.

Low Season:In case of a no-show or cancellation 7 - 0 days prior to arrival, cancellation penalty charge amounting to 100% of total room charge will apply.

Peak Season:Penalty of 20% of total reservation value if cancelled up to 89 days prior to arrival In case of a no-show or cancellation within 90 days prior to arrival, cancellation penalty charge amounting to 100% of total room charge will apply

TERMS & CONDITIONS

All rates are per room per night and are quoted in South African Rand (ZAR), and are subject to change without notice.

Rates are inclusive of Value Added Tax at 14%. 

Rates include breakfast daily in Reuben’s (breakfast charge is non-refundable). Additional charges apply for breakfast consumed in the room. 

Rates exclude R40 Tourism Levy per room per night (subject to change). 

One&Only Cape Town reserves the right, in the event of new taxes being imposed, to introduce these in accordance with South African Law. 

Failure to comply with any prepayment requirements by the due date will result in an automatic release of the booking. 

Early Check-In and Late Check-Out charged at 100% (Standard Check-In: 2pm and Check-Out: 11am). 

Rates are not applicable to group bookings (10 rooms or more).

Child and Sharing Policy

Children up to 11 yrs old sharing a room with parents stay free of charge.

An additional cost if R650 per person per day will applay for a child 12 yrs old and above or an adult sharing.

Complimentary Services/Facilities

Breakfast daily in Reuben's

KidsOnly Club for 4-11 years olds (0-3 year olds to be accompanies by parent or babysitter).

In room flat screen TV and Ipod docking station.

Nespresso machine,tea turndown amenities.

Daily water and fruits in room.

Baby cot with child-size bedding,bathrobes and welcome nappy amenity.

Use of sauna, steam rooms and thermal pools as the spa.

Bottled water and tea and coffee making facilities in the room

Limites Wireless Internet Access

Access to the 200m2 Fitness Centre - Open daily

Undregrund Parking

Hotel:

Air Conditioning - Public Areas Airport Shuttle Service Bar Car Park - Free Concierge Currency Exchange Dry Cleaning Elevator Express Check In / Out Games Room Gift Shop Heating Hotel Non-Smoking Ironing Service Laundry Service Luggage Storage Meeting / Banquet Facilities Newspapers Reception - 24 Hour Restaurant Safety Deposit Box Shoe Shine Shops Terrace VIP Rooms (On Request) Valet Parking

Leisure:

Beauty Salon / Hairdresser Fitness Centre Massage Sauna Spa / Wellness Centre Swimming Pool - Outdoor Tour Desk

Family:

Babysitting Childrens Facilities - Playground

Room:

Air Conditioned Alarm Clock / Wake Up Call Balcony Bath Bathrobes Bathroom Bathroom Amenities Breakfast - In Room CD Player DVD Player Dining Area Fireplace Hairdryer Heating Kitchen Mini Bar Non Smoking Rooms Radio Room Service Safety Deposit Box Seating Area Shower Slippers Soundproofed Rooms (On Request) TV TV - Satelite / Cable Tea / Coffee Facilities Telephone Toilet Work Desk iPod Docking Station

Disabled:

Disabled Facilities / Rooms

Internet & Business:

Business Centre Fax / Photocopying Internet Wi Fi - Free Wi Fi in Public Areas

Policies

PAYMENT POLICY (these policies are applicable for all room types excluding the Table Mountain/Presidential Suite. Please enquire when booking)

• In order to secure a reservation, full payment is required 40 days prior to arrival.

• For bookings made within 40 days of travel, full payment is required on confirmation

• We have the right to request deposits or full payment in advance in the case of large groups, long stays, peak periods or high occupancy

Cape Town International Airport

Terms & Conditions

One&Only Cape Town reserves the right not to provide exemptions from its cancellation policy for medical matters, inclement weather or any other unforeseen circumstances.

In case of a shortened length of stay, early departures or date amendments the cancellation policy will apply for cancelled nights.

To avoid disappointment it is recommended to purchase adequate travel insurance prior to confirming a reservation and accepting the terms and conditions of One&Only Cape Town’s cancellation policy.

No duplicate reservations will be held.

Full client Names are to be made available at time of booking and no name changes will be allowed within the cancellation periods.

Child and Sharing Policy

Children up to 11 yrs old sharing a room with parents stay free of charge.

An additional cost of R750 per person per day will apply for a child 12 yrs old and above or an adult sharing.

AVAILABILITY AND PRICING DURING MAJOR EVENTS / BLOCK OUT DATES

During major events, conferences or sporting events (periods where demand for accommodation is high), we may not be in position to offer the rates as advertised on this website but we will offer our clients the best available rate possible. Minimum Stay Requirements will apply over certain weekends, holidays and seasons. Please enquire with our consultants.

COMPLIMENTARY SERVICES/FACILITIES

Breakfast daily in Reuben’s

KidsOnly Club for 4-11 year olds (0-3 year olds to be accompanied by parent or babysitter) 

In room flat screen TV and Ipod docking station. 

Nespresso machine, tea, turndown amenities. 

Daily water and fruits in room. 

Baby cot with child-size bedding, bathrobes and welcome nappy amenity.

Use of sauna, steam rooms and thermal pools at the spa.

Bottled water and tea and coffee making facilities in the room  L

imited Wireless Internet Access 

Access to the 200 m² Fitness Centre – Open daily. 

Underground Parking

Services / Facilities at a Surcharge

Health & Beauty Spa – One&Only Spa + PEDI:MANI:CURE by Bastien Gonzalez.

Personal Trainer – one to one lesson with personal coach: Fitness, Yoga, Tai Chi and Meditation.

Hair Dressing Salon – Open daily.

Baby-sitting – to be booked 24hrs in advance.

Excursions, catamaran trips and any cruises.

Wedding services.

Retail outlets.

Airport Transfer