DEPOSIT POLICY

All Seasons

For all  bookings, a 20% non-refundable deposit is required within seven (7) days of making a reservation, unless a booking is made within thirty (30) days prior to the scheduled date of arrival in which case full payment is required within seven (7) days to secure the reservation

The balance of the amount must be paid, in advance, no less than thirty (30) days prior to the scheduled date of arrival. All other extras must be settled with the Hotel prior to departure

Peak Season (25 – 31Dec) and (01 Jan - 05 Jan) 

For all Peak Season bookings, a 20% non-refundable deposit is required within seven (7) days of making a reservation, unless a booking is made within sixty (60) days prior to the scheduled date of arrival in which case full payment is required within seven (7) days to secure the reservation

The balance of the amount must be paid, in advance, no less than sixty (60) days prior to the scheduled date of arrival. All other extras must be settled with the Hotel prior to departure

CANCELLATION POLICY

All Seasons

Should the reservation be cancelled less than seven (7) days prior to arrival, should you fail to arrive on the day, or should an in-house guest check out prior to the guaranteed departure date, the hotel has the right to charge the full value of the accommodation or part thereof, depending on the occupancy and availability of the rooms on the night/s in question, unless the hotel will have been able to resell the room

08+ days prior to arrival: 20% Cancellation fees (Non-refundable deposit to apply)

07-00 days prior to arrival: 100% Cancellation fees

Peak Season

• Should the reservation be cancelled less than sixty (60) days prior to arrival, should you fail to arrive on the day, or should an in-house guest check out prior to the guaranteed departure date, the hotel has the right to charge the full value of the accommodation or part thereof, depending on the occupancy and availability of the rooms on the night/s in question, unless the hotel will have been able to resell the room

61+ days prior to arrival: 20% Cancellation fees (Non-refundable deposit to apply)

60-31 days prior to arrival: 50% Cancellation fees

30-00 days prior to arrival: 100% Cancellation fees

CHILD POLICY:

Child minding service is done by the hotel/lodge staff – available upon request and can be arranged at an additional cost

Generally classified as:

Infant: Under the age of 2

Child: Between the ages of 2 and 11

Adult: 12 Years and older are considered adults and will therefore require their own rooms at the applicable rates

0 – 2 years: complimentary stay in a cot

Extra beds cannot be accommodated. No child rates applicable, accommodation is charged per room per night

MINIMUM NIGHT STAYS:

01 – 05 Jan 2018: min 3 nights (Peak)

05 – 16 Feb 2018: min 3 nights (Mining Indaba)

Hotels Advertised Rates are displayed above and are a guideline only. Please send us an enquiry for further discounted rates for local and International Clients.

Child Rate and Extra bed N/A

Rate are:

Per room per night

confidential and subject to availability

Inclusive of 15% VAT

Quoted and invoiced in South African Rand (ZAR) and are subject to change without prior notification

A maximum of 2 adults can be accommodated per room at the Queen Victoria. 

Rates are based on individual bookings – group rates apply to bookings of 8 or more rooms at  Queen Victoria Hotel

Rates include:

Breakfast 

Rates are quoted per room per night. Rates include VAT breakfast Rates exclude a 1% tourism levy.

Terms & Conditions

All Seasons

For all bookings, a 20% non-refundable pre-payment is required within seven (7) days of making a reservation, unless a booking is made within thirty (30) days prior to the scheduled date of arrival in which case full payment is required within seven (7) days to secure the reservation

The balance of the amount must be paid, in advance, no less than thirty (30) days prior to the scheduled date of arrival. All other extras must be settled with the Hotel prior to departure

Peak Season

For all Peak Season bookings, a 20% non-refundable pre-payment is required within seven (7) days of making a reservation, unless a booking is made within sixty (60) days prior to the scheduled date of arrival in which case full payment is required within seven (7) days to secure the reservation

The balance of the amount must be paid, in advance, no less than sixty (60) day prior to the scheduled date of arrival. All other extras must be settled with the Hotel prior to departure

CHECK IN / CHECK OUT:

Late departures: Subject to availability, can be requested on day of departure. Additional charges may apply

Early check in: Subject to availability: Hotels, Reserves and Lodges will always endeavour to assist. In order to secure a guaranteed early check in, the room would have to be booked and paid for the previous night

Check in times: 14h00 Check out times: 11h00 

General Amenities & Services

Designer Spa

Personal Training

State-of-the-art Gym Facilities

Pool area in beautifully manicured garden situated at Dock House Boutique Hotel

Pool bar at Dock House Boutique Hotel

Alfresco dining at Ginja Restaurant or Dash Restaurant

Secure parking and full concierge service

Foreign Exchange facility

Laundry, dry-cleaning and valet services

Assisted disabled room / facilities

Complimentary filter coffee, herbal teas and biscuits in room

Complimentary welcome beverage in room on arrival

24-hour room service

Flat screen televisions in all the rooms

Complimentary Wireless Internet throughout the hotel

Travel Consultancy and Information Service

Secretarial service

Professional child minding service

Cape Town International  & Domestic Airport

Our Location

What sets the Queen Victoria Hotel apart from other hotels at the world-renowned V&A Waterfront is undoubtedly its position. Located within a precinct of heritage buildings along Portswood Road – a main artery leading to and from the Waterfront – the Queen Victoria Hotel gives you a sense of being within the Waterfront’s vicinity but removed from the frenetic pace of it.

The advantage of this is that, while staying at the Queen Victoria Hotel, you have easy access to the Waterfront – the shopping precincts, the harbour, the restaurants and other must-see attractions – yet you are positioned away from it, in a relaxed, secluded enclave that overlooks majestic Table Mountain, the City Bowl, Cape Town Harbour and the Atlantic Ocean.

Food & Dining

Dash Restaurant & Bar

Dash is the restaurant and bar offering at the Queen Victoria Hotel, named after the Queen’s favourite pet. There is nothing cute about this space, however on the contrary it is the ultimate in sophisticated fine dining. The 36-seat Dash offers patrons an elegant yet relaxed experience with a touch of drama in the presentation of the well-crafted menu.

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